Amazing gaming platform. Fast customer service response. 24 hour payout. Huge winning.

I still give this casino 5 stars, mainly because there is never a dull moment while playing. I believe once they get back on track with the redemption it will be ok. My redemption was placed on July the 20th and it is now almost September. You would usually get your redemption in a couple of days, sometimes the next day. Been playing here for awhile, so I'm a stick with them.

I have been playing with this casino for well over a year, I've won some and lost some, but payout has never been an issue. Always fast and easy, until today. After meeting the playthrough and requesting a withdrawal I get a reply saying declined, because I didn't remove 5.86 cents when i requested my payout. No problem. I go back in and remove it and process it again. This time they tell me declined for Over betting. I have NEVER gotten that before and have been playing as I always have when I received my payouts (Mostly $500) 10x max cashout. But not this time!When I reached out to support. they were not help. but I got an email saying. they will be crediting my original deposit back to my account and Good Luck... I want my 500 dollar winnings added back to my account and my withdrawal processed. This is ridiculous and something I have never experienced before. Not sure who's working there today, but someone needs to fix this.UPDATE 8/13Very impressed with the thorough review of my account and the context provided and the decision made as a one time curtesy. While not the full amount, I understand the rationale and decision and appreciate them making it right. This is experience I have been accustomed to and it has restored my positive opinion of them.

I rate this online casino game 5 stars I love it

Gives reply immediately and behavior is also good app app us absolutely excellent...

I asked to self exclude on 4 separate occasions and each time a ‘VIP’ manager contacted me to offer cash rewards and asked me to ‘hold on a little longer and not make any final decisions’. The customer support team are the most useless and unhelpful team I’ve ever had to deal with and are now ignoring my emails. I’ve asked to make a formal complaint but the complaints email they have supplied does not work! Avoid this casino at all costs, looks at reviews on reputable sites like casino.guru to understand why!

Kenyans...dont doubt the casino....just received my winnings from birthday spins...All I needed was to make a deposit of 5euro...games are very very fair...I think I will be playing more