I completed the bonus wagering requirements at JoCasino and the system confirmed it by converting my bonus into real money (€125). I then requested a withdrawal – but it was rejected.Support claimed I “violated the terms” because I used the Bonus Buy feature. However, this rule is not mentioned clearly in their terms and conditions. I never bet more than €0.10 per spin – Bonus Buy just triggers a feature, it doesn’t change the stake. The system allowed it, no warning was shown, and the bonus was marked as completed.When I asked for clarification, the support agent just repeated “Bonus Buy is a bet” and refused to point out where this is stated in the rules. No transparency, no fairness, no real help.I feel misled and disappointed. I’ve already filed complaints with licensing authorities and consumer protection platforms.

It's a fun and easy accessable free games to play... Loves it

Service is good no delays and if you have problems with something they always resolve it

Account verification is easy and quick. I had no problem with deposit and wait for withdraw less than I make coffee :) one of best casino I player. Very friendly and good will staff is a big+. All games I like to play at one place. For sure you can have good time here!

The casino have all the games im looking for and that makes me come back everytime i want to play a good casino game. Also the chat is very good and fast handeling my isseus.

Great game. Amazing work.

Withdrawal Holds Are Back. Holds are back everyone across all platforms. Withdrawals are taking days to months to process calling it reviews, unusual activity, or backlogged. Holds are to free float funds that are won on winnings through unregulated casinos. If you don’t mind the holds then they are one of the best . If you do care don’t deposit and invest your time. Once “reviews” areCompleted then you will be processed but it can take up to three months for that to happen. If you want to dispute the website the only way to do so is to report domain name through domain websites. As an unregulated casino they use software that protects the business so reporting to regulators will be unsuccessful. Just be aware before you deposit . If you want to continue and play have fun and play responsible.